Sohaara Team

Francophone African doctors inspiring hope and growth in the healthcare sector in Africa

Why English Is Critical for Doctors and Healthcare Professionals in Francophone Africa

Introduction: Language as a Medical Tool In the rapidly globalizing world of healthcare, English proficiency is no longer optional. It’s becoming a critical asset for doctors, nurses, pharmacists, and administrators across Francophone Africa. From accessing cutting-edge research to participating in

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Customer service in a modern call center

Why Soft Skills Will Be the Differentiating Factor for Call Centers and BPOs in Emerging Markets in the Era of AI

Introduction: Why Soft Skills Matter in Global BPO In today’s global BPO and call center industry, technical knowledge is no longer enough. From India to South Africa, global clients expect support agents who not only follow scripts but who also

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